Our commitment to you outlines your rights when purchasing excursions or tickets from us in the Canary Islands, and it applies exclusively to the specific excursion mentioned on our website, sold by the listed entity. We urge you to carefully review these terms and conditions before making a booking, as they pertain to your excursion arrangements.

By accepting these booking terms and conditions, you gain access to excursion, activity, attraction, and ticket services (referred to as ‘excursions’) at the rates, prices, and cancellation conditions displayed on our website at the time of booking.

**Customer Booking**

Whether you’re booking individually or as a group, please note that 4 Ever Excursions will communicate exclusively with the lead booking name for all future correspondence, including changes, amendments, and cancellations. The lead booking name must be at least 18 years old and possess the legal authority to make the booking and enjoy the offers advertised by us, provided they are still available.

You are responsible for ensuring the accuracy of personal details for yourself and fellow travelers and for sharing any information regarding the booking, including changes, with all members of the party. Additionally, it’s essential to familiarize yourself and your group with the supplier’s terms and conditions and any relevant health and safety guidelines.

**Excursion Suitability and Safety**

Some excursions may have age, health, weight, or height restrictions imposed by the supplier. To ensure your safety, please respect and adhere to these restrictions. Furthermore, it’s your responsibility to thoroughly review the excursion literature for information on difficulty levels and any required experience or skills. Group sizes may vary, and if an excursion does not explicitly state suitability for less mobile individuals, it may not be suitable for those with mobility challenges.

We strongly advise you to have suitable and valid insurance for your excursion, including optional extras. Failure to disclose material facts, such as known medical conditions, to your insurers may affect your claims. When booking with 4 Ever Excursions, we recommend adequate insurance coverage for all members of your party, including children. Individuals under 18 years old must be accompanied by an adult on their 4 Ever Excursions excursion. Special conditions and restrictions may apply to some offers, as detailed in their descriptions.

Confirmation of your booking will be provided in a digital or printed ticket by our 4 Ever Excursions team, or optionally sent to the email address you provided. The contractual terms of our agreement apply because you have chosen to book an excursion with 4 Ever Excursions.

**Data Privacy**

During the booking process, we will request personal data such as your name, surname, and credit card details. Rest assured that all collected data will be handled in accordance with our privacy policy.

**4 Ever Excursions Price Guarantee**

We offer a price guarantee for all 4 Ever Excursions excursions, ensuring you won’t find the same value at a lower price elsewhere. To claim a refund for the price difference, you must provide documented evidence of a cheaper excursion more than 48 hours before the excursion’s start time. Acceptable evidence includes a current printed brochure or website screenshot with a valid URL, confirming that the excursion is identical to what we offer. The guarantee does not cover unlicensed and illegal traders in the Canary Islands and excludes special offers.

**Pricing**

Our website’s prices are accurate at the time of publication, but 4 Ever Excursions reserves the right to change these prices as needed. The excursion price includes all services specified in the booking confirmation and the corresponding VAT. Any service not specified in the booking confirmation is not included in the price.

**Changes to Your Booking Details**

While we aim to avoid changes to your excursion, circumstances may require adjustments. We will inform you of significant changes when you book, and if you’ve already booked, we will notify you as soon as possible. Please refer to your confirmation ticket for the latest timings, and ensure you check your official ticket upon receipt.

**Cancellation of Your Booking**

We strive to provide your excursion as booked, but in some cases, we may need to cancel due to insufficient bookings. We reserve the right to cancel your excursion in any situation, but if we do, you can choose a refund or an equivalent or similar standard and priced replacement excursion, subject to our terms and conditions.

**Major Changes to Your Excursion**

In rare instances, major changes may be necessary, such as weather-related issues or partner problems. If we inform you of such changes after confirming your booking, you can either accept a replacement excursion or cancel for a full refund.

**Circumstances Beyond Our Control**

4 Ever Excursions is not liable for events beyond our control, including war, civil disturbances, natural disasters, technical transport issues, or similar events.

**Responsibility for Your Excursion**

We arrange services for your chosen excursion through local suppliers contracted by us. We ensure these services meet reasonable standards and adhere to our advertised descriptions.

**Your Agreement with Us**

When you confirm your booking, you agree to these terms on behalf of all members in your party. You also consent to our processing of personal information as necessary. Compliance with passport, visa, and immigration requirements is your responsibility, and damaged travel documents may result in travel refusal.

**No Ticket Received**

Providing accurate contact information is your responsibility. If we cannot reach you due to false information, you will not be entitled to a refund.

**Free Cancellation Policy**

We offer flexible cancellation policies for various experiences, typically within 24-72 hours before the meeting time or park opening time. Ensure you cancel within these timelines for a hassle-free process.

**Exclusive & VIP Excursions**

Special conditions may apply to luxury or private excursions. These will be communicated to you and must be adhered to, including potential cancellation fees.

**Failing to Show Up**

Failure to show up without notice will incur a charge of 40% of the total amount. This amount must be paid within 7 working days, or additional charges will apply.

**Complaints**

Complaints about your excursion should be addressed directly with the service provider on-site. If your complaint results in a refund, we will process the deposit refund accordingly.

**Feedback**

We value feedback, and while we may issue warnings or cease partnerships with service providers, refunds are subject to partner approval.

**Influencers**

Blackmail or threatening behavior toward 4 Ever Excursions is strictly prohibited and may result in fines or legal action.

**Reject Customers**

We reserve the right to reject customers whose behavior disrupts, inconveniences, or endangers others.

**Courts of Jurisdiction and Legislation**

These terms are governed by Spanish (Canary Islands) law, and any disputes will be resolved in the user’s or company’s place of residence.

**Website Content**

Copying our website content or using our photos and videos without permission is not allowed.